In this solution paper we discuss how GigaSpaces InsightEdge powers retails and eCommerce businesses
with hyper-personalized experience and real time analytics to increase engagement, converstion rate and decrees churn-rate.

Abstract

In today’s “Now Economy”, consumers demand highly relevant and hyper-personalized experiences as they interact with brands on a multitude of devices and channels, expecting a seamless shopping journey.

Whether you’re implementing an omni-channel strategy or embracing machine learning, insight-driven organizations must consolidate and analyze the customers’ real-time and historical data from all engagement channels, in the moment.

Surveys have shown that businesses which adopt omni-channel strategies achieve 91% greater year-over-year customer retention rates compared to business that don’t.

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